C&W to spend US$400m on service upgrade

Published: Wednesday August 13, 2008

CABLE & WIRELESS CARIBBEAN is set to invest more than US$400 million in telecommunications development over the next three years, says Richard Dodd, the company's chief executive officer for the region.

He said that the company's transformation programme, officially launched in May, is progressing well and the regional business with a 120-year-old legacy is repositioning itself for a new era of competition and world-class customer service delivery.

"Cable & Wireless has been a staple in the Caribbean for more than 100 years and the company intends to be around long into the future to bring our customers the superior brand of telecommunications products and services that has helped to put the Caribbean ahead of many countries in telecommunications infrastructure," he said.

While acknowledging that service has not always been consistent and has not always met customers' increasingly demanding expectations, Dodd said the company has a lot to be proud of as it continues to deliver a profitable
and sustainable business.

"It also gives us a sense of pride that we have contributed to building superior, resilient networks that keep the people of this region in touch with the world.

"Our sense of pride also extends to the areas which we have supported throughout the region as part of our social responsibility, including education and culture, sport and community activities," he said.

However, he added, the business will not only rely on its history, but intends to build on its legacy to benefit customers, colleagues and the larger region.

"Our customers, colleagues and other stakeholders have told us that we need to do many things differently to deliver a vastly superior service. We have listened and many changes can be expected as we continue to develop new services and as we continue our work in the communities of the Caribbean and on the training and development of our employees."

One area of development will be the introduction of 3G platforms which will offer customers superior capabilities, capacity and speed. This enhanced network will roll out first in Jamaica.

"This is only one area of our new investment and commitment to the region. But . . . our customers will see further tangible benefits from doing business with us," he said.


Source: Nation Newspapers
http://www.nationnews.com/story/297649016344735.php